Frequently Asked Questions

Depending on weather, holidays, or order date, we may be holding your order until we can safely get it to you.

SHIPMENTS WITHOUT LIVE ANIMALS

• Orders placed Monday through Friday 12:00 pm PST ship Friday.
• Orders placed after Friday 12:00 pm through Sunday 5:00 pm PST ship Tuesday.

SHIPPING LIVE ANIMALS

• Live animal orders ship each Tuesday (weekly cutoff Sunday 12:00 pm PST). Orders containing live animals and supplies ship together on Tuesday.

With a conservative estimate, checkout shows an 8-day processing time (not including transit). We appreciate your patience as we safely prepare your shipment.

We inspect weather conditions from where we ship and to your destination. For the safety of our live animals, we may not ship if it is too cold (less than 45°F) or too hot (higher than 85°F). 

Please check your junk/spam folder(s) to ensure you’re receiving our communications. To improve this in the future, report it as “Not Spam”. 

Check out this informative article.

We’re strictly online, but Southern California locals can skip shipping with a free meetup in Murrieta or Torrance! Orders of $25+ to a qualifying SoCal address will see free Local Pickup options, with the available days and times, right at checkout. No code needed. Your order confirmation email includes your exact meetup details. (Southern California only. Made-to-order merch isn’t available for pickup.)

We get this question and similar questions a lot. So, we made an article that will assist guiding you with the right choice. We made recommendations; however you know your habitat better than anyone. Here is our recommendations.

Yes, here is some more information. We have designed our checkout to allow for safe shipping.

We have links at the bottom of our website for your convenience. We recommend following these accounts. Beware of copycats (if you're in doubt, reach out to us and confirm the account you would like to follow).

It's easier to just show you, check out this video tutorial on how we build our Posh Bins.

Yes! Our first convention was the Reptile Super Show in Anaheim, CA (July 2024), and upcoming events are listed on our Events page. Sign up for our Mailing List to stay in the loop!

Yes and thank you for asking this. It proves that you will be a responsible pod owner. APHIS (Animal and Plant Health Inspection Service) reviews and approves our PPQ-526 Permits through the U.S. Department of Agriculture (USDA) for all of the Live Animals we have listed on our website. This PPQ-526 permit is required for crossing over each state. For this reason, we only ship Live Animals to the permitted U.S. Continental States. Feel free to perform more research on this topic on the USDA APHIS website.

Mold is typically a sign that 1. food has been left in the enclosure too long, or 2. there is not enough ventilation for the enclosure. Our tip would be to consider removing old (moldy) food and possibly increasing ventilation on your enclosure.

No, we do not sell any marine isopods (only terrestrial).

Fun Fact: I got to meet a Deep-Sea Isopod at the Monterey Bay Aquarium in California.

As much as we would love to carry some of the cool isopods & springtails that others sell. We have made an effort to learn what we are allowed to distribute and what we cannot. Currently, the only two types of springtails that are legal in the Continental U.S. (per USDA APHIS) are the Folsomia candida, and Sinella curviseta. We cannot speak for other vendors and understand your frustration. Feel free to reach out to the USDA APHIS for more information.

Unfortunately doing things the right way is expensive. We have no control over shipping prices or the shipping company’s requirements. Our only goal is to safely ship our pods while following the rules.

Currently we do not, but we have structured some automated discounts for bulk orders. More info here.

Powder Blues, Powder Oranges, Party Mix and Dairy Cows are hardy, active and fast to breed. See all our fast-breeding isopods.

We don't recommend it. Faster-breeding species can outcompete slower ones, and mixed colonies make it hard to keep each species going.

For many species, yes. Florida and Louisiana restrict certain species, so some isopods can't ship to those states. Any restriction is listed right on that species' page.

Our Live Arrival Guarantee has you covered when you report it within 1 hour of the tracked delivery time with a clear photo or video of the animals and the shipping label, and keep the box until the claim is resolved. Details are in our Shipping Policy.

Because you should get exactly what you want. Most isopod sellers only sell in packs of 5, 10 or 20. We count every isopod by hand and price them individually, with a minimum of 3 per species, so you can add a few new genetics to an existing colony or order 7 Panda Kings and 13 Powder Blues if that's what your setup needs. Starting a new colony? We recommend 6–20. Bulk discount tiers kick in automatically as you add more.

We currently do not sponsor anyone but we did recently start an affiliate program!