Refund policy

REFUND POLICY

We have a 14-day return policy for eligible non-live products, which means you have 14 days after receiving your item to request a return.

Live animals cannot be returned. Refunds, replacements, or credits involving live animals are governed by our Shipping Policy and Live Arrival Guarantee (LAG).

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must generally be:

  • In the same condition in which you received it

  • Unworn or unused

  • In its original packaging

  • Accompanied by any original tags, when applicable

  • Accompanied by a receipt or other proof of purchase

To start a return, contact us at info@holypolyisopods.com.

Approved returns should be sent to:

Holy-Poly Isopods LLC
Attn: Returns Dept.
24046 Clinton Keith Rd.
Ste 101 - PMB 219
Wildomar, CA 92595

If your return is accepted, we will provide return instructions and, when applicable, a return shipping label.

Items sent back to us without first requesting and receiving return authorization may not be accepted.

You can contact us with questions regarding a return at info@holypolyisopods.com.

DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order when it arrives.

If a non-live product is defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and determine an appropriate resolution.

Claims involving live animals are subject to our Shipping Policy and Live Arrival Guarantee requirements, including applicable notification deadlines and documentation requirements.

LIVE ANIMALS

There are no returns on live animals.

Live-animal Dead on Arrival (DOA) claims, replacements, refunds, credits, Hold for Pickup requirements, and other live-shipping matters are governed by our Shipping Policy and Live Arrival Guarantee (LAG).

Customers purchasing live animals should review those requirements before ordering and monitor any shipment-specific instructions communicated by Holy-Poly Isopods LLC.

EXCEPTIONS & NON-RETURNABLE ITEMS

Certain products cannot be returned, including:

  • Live animals

  • Perishable goods

  • Food and feeding products

  • Plants

  • Custom or personalized products

  • Gift cards

  • Items specifically identified as final sale or non-returnable

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions regarding whether a particular item is eligible for return.

Sale & Clearance Items

Unless otherwise stated or required by applicable law, sale, clearance, and final-sale items are not eligible for return.

REFUNDING DISCOUNTS

Refunds are based on the actual amount paid for the applicable product after discounts, promotions, credits, or other price adjustments.

A refund will not exceed the amount originally paid for the refunded item.

SHIPPING CHARGES

Original shipping charges are generally separate from the value of the products purchased and are not automatically refundable when an item is returned, refunded, replaced, or credited.

Live-animal shipping charges are subject to the applicable provisions of our Shipping Policy and Live Arrival Guarantee.

Additional shipping charges may apply when replacement products or animals are sent.

Local Pickup & Shipping Charges

If Holy-Poly Isopods LLC approves an order for local pickup before shipment, any applicable shipping charges paid with that order may be refunded.

A shipping refund provided because an order was converted to local pickup does not otherwise make shipping charges refundable.

REFUNDS & RESOLUTIONS FOR LIVE ANIMALS

Live-animal claims are evaluated according to our Live Arrival Guarantee requirements.

When an eligible LAG claim is approved, Holy-Poly Isopods LLC may provide an appropriate:

  • Replacement

  • Refund

  • Store credit

for the affected live animal(s).

The resolution offered may depend on animal availability, seasonal shipping conditions, replacement value, and the circumstances surrounding the claim.

Shipping charges are not automatically refundable as part of a Live Arrival Guarantee claim, and additional shipping charges may apply to replacement shipments.

Holy-Poly Isopods LLC may voluntarily provide an accommodation outside the requirements of the Live Arrival Guarantee as a customer-service or goodwill gesture. Such an accommodation does not modify our policies or establish an obligation to provide the same resolution for another order or customer.

REFUNDS & EXCHANGES FOR NON-LIVE PRODUCTS

Once we receive and inspect an authorized return, we will notify you whether the refund or exchange has been approved.

If a refund is approved, it will generally be issued to your original payment method within 10 business days.

Please remember that your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at info@holypolyisopods.com.

CANCELED ORDERS

If an order is canceled before fulfillment and a refund is approved, the refund will generally be returned to the original payment method.

Orders that have already entered fulfillment, been prepared for shipment, or shipped may not be eligible for cancellation.

Purchase options such as subscriptions, recurring purchases, pre-orders, or deferred purchases may also be subject to our Purchase Options Cancellation Policy.

QUESTIONS

For questions regarding returns, refunds, exchanges, or damaged products, contact:

Holy-Poly Isopods LLC
info@holypolyisopods.com

Please remember that your bank or credit card company may require additional time to process and post a refund after it has been issued.

If more than 15 business days have passed since we approved your refund, please contact us at info@holypolyisopods.com.